Friday, April 8, 2016
Technology is good, service is not so much.
At work we finally got new equipment. I am a cashier at one of my local food stores. They're so nice and have touch screens and make the process of checking out customers more efficient. However, with the new people my work has hired they tend to be more rude and don't say as much. Even though the technology our work has given us is supposed to be helpful and quicker, it has also made the service worse. With the old technology it was slow and made you have to talk to the customer because it took so long. Now though, you can swipe your items through faster and get the customer out the door quicker so that leaves less time to talk to the customer. So I guess we traded one bad aspect of work for another bad aspect.
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Isn’t that how the world works though? You get better and faster assistance but friendliness just gets pushed out the window. I think it’s sad that we can’t be friendly and have faster technology, but that’s just the way it is now. Also, talking to people takes time, so do the customers rather have rude cashiers but faster service, or nice cashiers and slower service?
ReplyDeleteA person should should be friendly and give off a vibe of niceness no matter how much time they spend around customers. Customers getting their items checked out faster does not give employees the right to be rude to them at all.
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